We keep flexible business hours which are usually between 12:00noon - 8:00pm Hong Kong Time, Monday to Friday — and sometimes unofficially on the weekends. Please call +852 8209-0516 for an appointment to make sure we are there for you.
Our website, however, is open twenty-four hours a day, seven days a week.
We ship promptly, generally within 2 days of receipt of payment for items in stock or 4 weeks for custom orders. Shipping charges are calculated per order and not per shipment, which is extra incentive for us to have everything ready in one go and a good deal for you!
Standard shipping charges for custom orders are HK$100.00 per pair for ladies' shoes and HK$200 for man's shoes. Shoes ordered in Hong Kong are for client pick-up in store.
We generally ship international orders via airmail, which is reasonably secure and speedy -- and doesn't cost an arm and a leg. Shipping time varies but 14 days is a good yardstick. Shipping charges are at cost and varies from country to country. Ask us for a quote.
Fast shipping options are also available but can be expensive. For example, the cost to send a pair of shoes to the continental U.S. by UPS is a hefty US$70! The benefit is a 48-hour lead time versus 10 days for regular airmail. We can quote shipping for any destination based on actual cost.
Feliz Primavera is an independent and locally owned tango shoe store in Hong Kong.
Since we are a small business operation and have limited quantities of our stylish & comfy dance shoes, we have to adhere to a typical "boutique type" return policy.
Therefore, we have two distinctly different types of return policies depending on whether your purchase is made either in store or from the internet.
Items purchased from the internet via on-line or mail order may be returned for exchange, store credit or refund if they meet the following criteria:
If these criteria are not met when items are received back in store, the customer will be contacted and notified as to our findings. The item purchased will then be shipped back to customer and no refund will be given.
Where you opt for an exchange, refund or in-store credit, the value of the return will be the price of your shoes and will not include shipping or handling charges.
For example, if your order was HK$1000 in which are the shoe price (HK$900) and freight (HK$10), the value for your refund will be HK$900.
Refund will be sent via PayPal.
We charge a variable fee for shipments to customers outside of Hong Kong.
If items purchased need to be returned to us for refund, customer must arrange and pay for return shipping charges. In case of an exchange, the client is responsible for 50% of the shipping charge for the first replacement pair and 100% for subsequent pairs.
You will not be charged sales tax for your purchases since Hong Kong has no sales tax.
Purchases made in store may be returned within 14 days of purchase if they are found to be in UNWORN and in ORIGINAL PACKAGING for refund or exchange.
Refund will be given in Hong Kong Dollar cash or cheques.
This means, if you buy an item that is considered "promotion", we cannot take this item back for exchange nor refund.
We appreciate your business and understanding of our store policies! If you have any questions or concerns we are only happy to help!
Feliz Primavera is committed to protecting the privacy of its customers as well as openness about its information gathering and dissemination practices.
We collect information about our customers via server logs, cookies, order forms, and contests or competitions. Information about you or any other individual customer will not be sold or rented to any third party, including advertisers. General information concerning site usage and demographics may be made available to advertisers and partners, but provides an overall picture and does not include any individual details.
Feliz Primavera operates an 'opt in' mail system. This provides you with the choice of whether or not you wish to receive marketing information and notification of special offers etc. These messages have an 'opt out' option. Replying to the 'unsubscribe' link contained in the mail will ensure that your name will be removed from the mailing list.
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